Frequently Asked
Questions

During checkout, you may use the payment methods offered in our store. Available options may vary depending on your country and the methods displayed on the payment page. We use the Iyzico payment infrastructure.

You can complete your payment through our store's checkout page. For your security, we recommend entering your card details only in the designated payment fields.

Once your order is completed, you will receive an order confirmation email at the email address you provided. If you cannot find it, please check your spam or junk folder.

If your order has not yet entered the preparation or production stage, please contact us as soon as possible to request a change or cancellation. We will do our best to assist you depending on your order's status.

Check that your payment details are correct, your bank has authorized the transaction, and sufficient funds are available. If the issue persists, try another payment method or contact your bank.

Once your order has been shipped, tracking information will be shared with you by email when available. You can use these details to check the status of your shipment.

Yes, you can add the products you wish to purchase to your cart and complete a single order. Stock availability and shipping conditions may vary between products.

If you selected the wrong size, please contact us as soon as possible. If your order has not been processed yet, we may be able to help you change the size.

Shipping costs may vary depending on your delivery address and order conditions. Any applicable shipping fees and additional charges will be displayed at checkout.

Please contact us through our Contact page with your order number and a brief description of the issue. We will be happy to help.

Customers are not charged any customs duties or import fees. You do not need to pay additional customs fees when placing your order.

Shipping options may vary depending on your delivery address. You can check whether delivery is available to your country and view any applicable shipping fees at checkout.

Your order's processing and shipping time depends on the product's production and preparation process. Please check our product or shipping information page for estimated dispatch times.

Please contact us as soon as possible after placing your order. Address changes may not always be possible, depending on the order's processing or shipping status.

Details of any free shipping promotions or eligibility requirements will be displayed in our store or at checkout when available.

If your estimated delivery time has passed, check your tracking information first. If the delay continues, contact us with your order number.

We ship through our partner carriers. You'll be told which carrier is handling your order along with your tracking details.

Shipping is calculated automatically at checkout based on your cart total and delivery address. You can see current free shipping offers on the cart page.

When your order ships, we send you a tracking number by email and SMS. You can use it on the carrier's website or check the status under “My Orders” in your account.

If you are unavailable at the delivery address, check the carrier's options for redelivery, collection points, or other arrangements. The process may vary by carrier.

First, check with household members, neighbors, or your building's delivery area, if applicable. If you still cannot locate the package, contact the carrier and reach out to us with your order number.

If your package arrives damaged or an item is missing, please take photos if possible and contact us with your order number. We will review the issue and assist you.

You can request a return or exchange within 14 days of receiving your item. Items must be unused and in their original packaging. Conditions may differ for personalized products; see our return policy for details.

To request a return, contact us with your order number and details of the item you wish to return. We will guide you through the next steps.

For distance sales in Türkiye, consumers generally have a 14-day withdrawal period from the date of delivery, subject to legal exceptions. You can submit your withdrawal notice in writing or through another durable medium within the applicable period.

Please contact us to request a size exchange. Exchanges depend on product availability and applicable conditions. If an exchange is not possible, we can provide information about available return options.

Please keep the item, where possible, in its original packaging and include all components supplied with it. Return eligibility depends on the item's condition and applicable consumer protection laws.

If your item arrives defective or damaged, contact us with your order number and, if possible, photos showing the issue. We will review your request and assist you with an appropriate solution.

If you receive the wrong item, contact us with your order number and a photo of the product. We will review the issue and explain the next steps.

Responsibility for return shipping costs may depend on the reason for the return, the order terms, and applicable laws. Please contact us before sending your return to confirm the applicable process.

Refunds are processed in accordance with applicable laws and your payment provider's processing times. Contact us with your order number for an update on your refund.

Refunds are issued in accordance with applicable laws and, where required, to the original payment method. Your bank or payment provider may need additional time to reflect the refund.

Please submit your cancellation request as soon as possible. Your order may already be in production or shipping, but your cancellation rights will be assessed in accordance with applicable laws.

Legal exceptions to the right of withdrawal may apply to products made to a consumer's specific request or personal needs. However, rights relating to defective or incorrect items are assessed separately. Please contact us about your product.

To request a return for an international order, contact us with your order number. The return shipping process may vary depending on the destination country and applicable consumer protection laws.

If you wish to change or cancel your return request, contact us as soon as possible. Changes may not be possible once the process has started.

If you would prefer a different product, please contact us. Exchange or new-order options depend on the product's condition and applicable terms.

Opening the packaging does not automatically lead to the same outcome in every case. Return eligibility depends on the product, its condition, and applicable laws. Please contact us for guidance.

Return eligibility depends on the type of product, its condition, and applicable laws. Please contact us to confirm the conditions that apply to your item.

Responsibility for shipping costs may vary depending on the reason for the request and applicable laws. Please contact us before starting a size exchange or return.

You can create your own design on every product listed in the design tool (T-shirts, sweatshirts, hoodies and more). We add new products regularly.

Our prints are made with durable inks. Washing the item inside out at 30°C and not ironing directly on the print will help it last longer.

The fabric content of each item is listed on its product page. Our collection mainly uses soft, breathable cotton fabrics.

You'll find a “Size Chart” link next to the size selector on every product page. If you're between two sizes, we recommend choosing the larger one.

On the “Create Your Design” page, choose your product and color, then upload your artwork or edit one of our ready-made templates. Once you approve the preview, add your design to the cart and complete your order.